Posts Tagged ‘Troubleshooting’

WP Ecommerce Duplicate Products


Duplicate products were being displayed when using the productspage shortcode on a Page.
The Cause:
This tends to happen if you use the drag and drop sorting of products while viewing all categories. That’s right, you’ll get duplicate products and sometimes not all of the products will show up too.
While this is annoying it’s quite easy to fix. Go into PHP MyAdmin and the wp_wpsc_product_order table and remove all products with a category id of 0. Refresh your site and it’s fixed.
If there is still an issue after removing the category id of 0, then remove any duplicate product_id rows in the wp_wpsc_product_order table too.
PLEASE NOTE: It’s always a good idea to take a backup before making any alterations.

Disappearing SharePoint Scrollbar in Chrome Browser

In some cases, usually after making customization to various code in a SharePoint masterpage, the scrollbar may disappear on SharePoint sites in Chrome.

To fix, look for the following code:

<body scroll="no" onload="if (typeof(_spBodyOnLoadWrapper) != 'undefined') _spBodyOnLoadWrapper();" class="v4master">
Replace that line with the following line:
<body scroll="no" class="v4master"> <script type="text/javascript">$(document).ready(function() {if (typeof(_spBodyOnLoadWrapper) != 'undefined') {_spBodyOnLoadWrapper();} });</script>

That's it!

Original Source:

Note:  this appears to disable features in the ribbon. Work in progress issue…

SharePoint 2010 User Profile Properties Disabled

If you've ever come across the following error when looking at Sharepoint 2010 My Sites:

There was a problem retrieving data for this field. Updating values in this field is disabled temporarily. You can still update values in other fields.

Look no further.  This is why:

However, you will need to first configure your Managed Metadata Service.  Great Instructions here:

SharePoint 2010 returns a 503-Service Unavailable HTTP status

An issue I had was the application was stopped and even if I started it, it would stop directly after trying to load the web application.

A domain policy change had impacted the service account running the application pool.

And even though my service account was a local admin on the sharepoint host, I was not able to change my local security policies (secpol.msc).

After some back and forth with the domain admin, including the service account in a security group which had "log on as a batch job" rights resolved the issue.

In short, it may be the case that a domain group policy overrides an essential permission of the application pool accounts called “Log on as a batch job”. Without this permission, the application pool account is not able to run the application pool.

This is the article that finally got me on the path to a fix:

Validating the BSM EUM Model


The following steps will navigate you to the EUM model validation JMX bean:

  1. Login to gateway server jmx console http://<Gateway>:8080/jmx-console/
  2. Under Topaz, Click “service=EUM Administration Service” then find “validateEumModel()”

Enter the following:

  • customer id: 1
  • Eum Model: ALL
  • Full Model Scan: "yes"
  • Fix Model If Needed: "yes" ;
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