Professional Resume
Summary
My professional experience revolves around HP's suite of BTO software. Beyond a comprehensive skill set therein & Enterprise Monitoring in general, I have an extensive background in other technology based skills, including: Infrastructure Administration, Virtual Environment Administration, Operations Analysis, Solutions Architecting, Web Design, Networking, Databases, Multi-Media, and so much much more.
Specialties
Solutions Architect, Technical/Operational Analyst, uCMDB, BSM, CMS, Configuration Management, SiteScope, Technical Consulting, Google Apps for Business, SharePoint/Web Design & Administration, VMware, Software-as-a-Service, IT-as-a-Service, Workflows, Automation's, and more…
Experience
Technical Operations Analyst
- Google Apps for Business Co-Architect and Deployment Specialist.
- Co-Migrated 80+ Users to Google Apps.
- End to end Virtual Lab/Infrastructure Co-Management/Administration (small scale Enterprise)
- Active DOD and IRS Security Clearance
- T3 Operational Support for internal customers (HP ASMP-S program)
- Enterprise Solutions Co-Architect for internal/external customers
- Capacity Management, Content Management Systems, Portals, Knowledge Bases
- Backups, Security, Applications, Databases, Network, Storage, Servers, Virtual Infrastructure
- IT Automation Tools, SharePoint Development, BTO Demo environments
- BTO software integrations/functional testing for internal/external customers (including IRS)
- Training, Enablement, and Technical Writer
Monitoring Applications Administrator
- T3 Support and Monitoring Administration for Global Operations Center (large scale Enterprise)
- Performed extensive upgrade to the legacy Monitoring infrastructure
- On-boarded and enabled newly formed GOC Team(s) to BTO Monitoring Systems, including remote Trainings with offices in Bangalore and Dallas
- Senior BSM/RTSM and SiteScope Co-Administrator for the GOC
- Responsible for ALL PROD Monitoring administration (40+ Systems), and ALL Mission Critical target Systems and Services (5,000 servers and 50+ Business Applications)
- Extensive in-house App/Tool development for the GOC and other McAfee customers, primarily using SharePoint Designer 2007.
- Steered the GOC BTO deployment to eventually enable the HP CLIP Solution.
Technical Consultant
- Technical Consultant for BTO Software Suite and Intact Lab Technician. Lab activities included; SharePoint development and administration, VMware/Infrastructure administration, HP BTO Software Demo implementations, and customer issues replication and troubleshooting
- Active DOD and IRS Security Clearance
- Delivered and administered multiple customer UCMDB/DDM enterprise environments
- Possess a very robust understanding of Discovery and Application Mapping in uCMDB 9.x
- CCRM Implementation experience (uCMDB, DDM, Release Control and Service Manager)
- BAC, BPM, VuGen and SiteScope enterprise implementation and administrative experience
- Authored over 40 customer and internal documents, including their delivery via training
- Implemented Ad-Hoc customer SharePoint solutions to track and manage projects
- Customers included multiple Federal and Fortune 100 Companies.
Operations Support Representative
- Provided Software-as-a-Service NOC customer/infrastructure support for the BTO Suite
- Leveraged over 5 years' experience in working with PHP, XHTML, CSS and MySQL
- Routinely worked with the following: BAC, VuGen, Service Manager, Quality Center, Performance Center, and Opsware Orchestration
- Troubleshooting of issues utilizing dozens of remote technologies and related processes
- Designed, deployed an organization-wide SharePoint 2007 Knowledge Base
- Created and documented numerous SharePoint solutions and workflow automations to improve internal Business Processes
- Prioritized and executed multiple SharePoint initiatives on top of standard OSR responsibilities
Certifications
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HP AIS – Universal Configuration Management Database v9
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HP AIS – BSM Platform and End User Management v9
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HP AIS – SiteScope v11
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HP AIS – Data Protector Fundamentals (Windows)
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HP AIS – Operations Orchestration v9
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VMware Technical Sales Professional Accreditation
Education
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Tulane University
Applied Computing – Information Technology
Skills & Expertise
- HP Accredited Integration Specialist
- HP Software
- HP BAC
- HP uCMDB
- HP SiteScope
- CMS
- Modern Web Design
- Enterprise Software
- Virtualization
- Enterprise Solution Architect
- IT Operations Analysis
- SaaS
- Configuration Management
- Application Dependency Mapping
- Service Delivery
- Technical Consultancy
- SharePoint
- Active Directory
- Windows Servers
- VMware Servers/Networks
- HP Proliant Servers
- Google Technologies (all)
- Google Scholar
- Google Apps