Summary

My professional experience revolves around HP's suite of BTO software. Beyond a comprehensive skill set therein & Enterprise Monitoring in general, I have an extensive background in other technology based skills, including: Infrastructure Administration, Virtual Environment Administration, Operations Analysis, Solutions Architecting, Web Design, Networking, Databases, Multi-Media, and so much much more.

 

Specialties

Solutions Architect, Technical/Operational Analyst, uCMDB, BSM, CMS, Configuration Management, SiteScope, Technical Consulting, Google Apps for Business, SharePoint/Web Design & Administration, VMware, Software-as-a-Service, IT-as-a-Service, Workflows, Automation's, and more…

 

Experience

Technical Operations Analyst

  • Google Apps for Business Co-Architect and Deployment Specialist.
  • Co-Migrated 80+ Users to Google Apps.
  • End to end Virtual Lab/Infrastructure Co-Management/Administration (small scale Enterprise)
  • Active DOD and IRS Security Clearance
  • T3 Operational Support for internal customers (HP ASMP-S program)
  • Enterprise Solutions Co-Architect for internal/external customers
  • Capacity Management, Content Management Systems, Portals, Knowledge Bases
  • Backups, Security, Applications, Databases, Network, Storage, Servers, Virtual Infrastructure
  • IT Automation Tools, SharePoint Development, BTO Demo environments
  • BTO software integrations/functional testing for internal/external customers (including IRS)
  • Training, Enablement, and Technical Writer

 

Monitoring Applications Administrator

  • T3 Support and Monitoring Administration for Global Operations Center (large scale Enterprise)
  • Performed extensive upgrade to the legacy Monitoring infrastructure
  • On-boarded and enabled newly formed GOC Team(s) to BTO Monitoring Systems, including remote Trainings with offices in Bangalore and Dallas
  • Senior BSM/RTSM and SiteScope Co-Administrator for the GOC
  • Responsible for ALL PROD Monitoring administration (40+ Systems), and ALL Mission Critical target Systems and Services (5,000 servers and 50+ Business Applications)
  • Extensive in-house App/Tool development for the GOC and other McAfee customers, primarily using SharePoint Designer 2007.
  • Steered the GOC BTO deployment to eventually enable the HP CLIP Solution.

 

Technical Consultant

  • Technical Consultant for BTO Software Suite and Intact Lab Technician. Lab activities included; SharePoint development and administration, VMware/Infrastructure administration, HP BTO Software Demo implementations, and customer issues replication and troubleshooting
  • Active DOD and IRS Security Clearance
  • Delivered and administered multiple customer UCMDB/DDM enterprise environments
  • Possess a very robust understanding of Discovery and Application Mapping in uCMDB 9.x
  • CCRM Implementation experience (uCMDB, DDM, Release Control and Service Manager)
  • BAC, BPM, VuGen and SiteScope enterprise implementation and administrative experience
  • Authored over 40 customer and internal documents, including their delivery via training
  • Implemented Ad-Hoc customer SharePoint solutions to track and manage projects
  • Customers included multiple Federal and Fortune 100 Companies.

 

Operations Support Representative

  • Provided Software-as-a-Service NOC customer/infrastructure support for the BTO Suite
  • Leveraged over 5 years' experience in working with PHP, XHTML, CSS and MySQL
  • Routinely worked with the following: BAC, VuGen, Service Manager, Quality Center, Performance Center, and Opsware Orchestration
  • Troubleshooting of issues utilizing dozens of remote technologies and related processes
  • Designed, deployed an organization-wide SharePoint 2007 Knowledge Base
  • Created and documented numerous SharePoint solutions and workflow automations to improve internal Business Processes
  • Prioritized and executed multiple SharePoint initiatives on top of standard OSR responsibilities

 

Certifications

  • HP AIS – Universal Configuration Management Database v9

Hewlett Packard | License HP0-M41 UCMDB
 
  • HP AIS – BSM Platform and End User Management v9

Hewlett Packard | License HP0-M45 BSM
 
  • HP AIS – SiteScope v11

Hewlett Packard | License HP0-M44 SiteScope
 
  • HP AIS – Data Protector Fundamentals (Windows)

Hewlett Packard | License HP0-M36 DP
 
  • HP AIS – Operations Orchestration v9

Hewlett Packard | License HP0-M33 OO
 
  • VMware Technical Sales Professional Accreditation

VMware | License VTSP 5
 

Education

  • Tulane University

Applied Computing – Information Technology

 

Skills & Expertise

  • HP Accredited Integration Specialist
  • HP Software
  • HP BAC
  • HP uCMDB
  • HP SiteScope
  • CMS
  • Modern Web Design
  • Enterprise Software  
  • Virtualization  
  • Enterprise Solution Architect
  • IT Operations  Analysis
  • SaaS  
  • Configuration Management  
  • Application Dependency Mapping  
  • Service Delivery  
  • Technical Consultancy
  • SharePoint  
  • Active Directory 
  • Windows Servers  
  • VMware Servers/Networks
  • HP Proliant  Servers
  • Google Technologies  (all)
  • Google Scholar 
  • Google Apps